55bh's Privacy Policy
Find out everything about 55bh's complete and transparent commitment to how your personal information is collected, used, and kept secure.
Introduction & Scope
This Privacy Policy has been prepared on behalf of the 55bh platform ("we", "us"). When you use the 55bh website, create an account, or use our services, you agree to the terms of this policy.
We believe your privacy is a fundamental right. With that in mind, 55bh always uses SSL encryption and industry-standard security measures to protect your information.
Important: This policy applies to all 55bh users in Bangladesh. The policy may be updated at any time; you will be properly notified before any changes take effect.
1.1 — Definitions
Some key terms used in this policy are defined below:
- Personal Information: Any information that can directly or indirectly identify you — such as your name, email, phone number, or payment details.
- Processing: Any operation performed on personal information — including collection, storage, use, transfer, or deletion.
- Third Party: Any entity other than 55bh and the user.
- Services: All online gaming and related features provided through 55bh.
What Information We Collect
55bh only collects information that is necessary to provide and improve its services. Collecting excessive or irrelevant information goes against our policy.
2.1 — Registration & Account Information
When you open an account or log in to 55bh, the following information may be collected:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form; our staff cannot read it)
- Payment method details — bKash number, Nagad number, Rocket number, or bank account details
2.2 — Transaction Information
During deposits and withdrawals, the transaction amount, method, and timestamp are recorded automatically. These records are used for financial security and fraud prevention.
2.3 — Technical Information
When you use our platform, certain technical information is collected automatically:
- IP address and device type
- Browser version and operating system
- Session duration and navigation activity
- Information collected through cookies and similar tracking technologies
2.4 — Communication Information
When you contact our support team via live chat or email, the content of that conversation may be stored for the purpose of improving service quality and resolving issues.
How We Use Collected Information
55bh uses your information only for the specific purposes listed below. Your information is not used for any other purpose.
3.1 — Service Delivery & Operations
- Account creation and verification
- Processing deposits and withdrawals
- Applying bonuses and promotional offers
- Tracking gaming history and VIP level
3.2 — Security & Fraud Prevention
To ensure the security of your account and financial transactions, we use behavioral analysis and suspicious activity detection methods.
3.3 — Customer Support
Your account information and communication history are used to resolve your issues quickly and provide relevant assistance.
3.4 — Legal Compliance
Information may be used and retained as required to comply with applicable laws and regulations — particularly in anti-money laundering (AML) and know your customer (KYC) processes.
3.5 — Platform Improvement
Overall usage patterns and statistics are analyzed to make the user experience smoother and more enjoyable.
Sharing Information with Third Parties
55bh does not sell, rent, or commercially exchange your personal information. However, in limited cases and under strict agreements, information may be shared with certain third parties.
4.1 — Payment Processors
Necessary payment information is shared with bKash, Nagad, Rocket, and bank transfer service providers to complete transactions. These third parties operate under their own privacy policies.
4.2 — Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and Ezugi process specific session and gaming data to keep game services running. This data sharing is limited strictly to gaming functionality.
4.3 — Disclosure for Legal Reasons
Disclosing information may be a legal obligation to comply with court orders, government directives, or applicable law. In such cases, 55bh provides only the minimum information necessary.
4.4 — Business Restructuring
In the event of a merger, acquisition, or asset transfer, user information may be transferred to the relevant parties. You will be notified in advance in such cases.
Our Commitment: Your information is not shared with any third party for reasons other than those stated above. Your personal information is never sold to advertisers or marketing agencies.
Cookies & Tracking Technologies
55bh uses cookies and similar technologies to improve your browsing experience.
5.1 — Types of Cookies
- Essential Cookies: Required to maintain login sessions and security functions; the platform cannot work properly without them.
- Functionality Cookies: Remember your preferences such as language and display settings.
- Analytics Cookies: Used to statistically understand how users interact with the platform — they do not identify any individual.
5.2 — Cookie Controls
You can reject non-essential cookies through your browser settings. Keep in mind that disabling certain cookies may cause some platform features to not work properly.
Data Protection Measures
55bh maintains both technical and organizational security measures to ensure the safety of your information.
6.1 — Technical Safeguards
- SSL/TLS encryption for all data transfers
- Passwords stored using industry-standard hashing algorithms
- Regular security audits and vulnerability testing
- Automatic alerts for suspicious login attempts
- Encryption of sensitive data at rest on servers
6.2 — Organizational Safeguards
- Access to personal information restricted to authorized staff only
- Privacy training and agreements for all staff
- Data processing agreements with third parties
- Rapid response plan in the event of a data breach
6.3 — Acknowledgment of Limitations
While we take every possible security measure, absolute security on the internet cannot be guaranteed. Some responsibility also falls on the user — such as using a strong password and logging in from a secure device.
Data Retention
55bh does not hold any information longer than necessary. The retention policy for different types of information is outlined below:
7.1 — Account Information
All account information is retained while your account is active. Even after an account is closed, some information may need to be retained for a specified period due to legal obligations.
7.2 — Transaction Records
Financial transaction records are retained for a defined period in compliance with anti-money laundering laws and tax regulations.
7.3 — Inactive Accounts
Information on accounts that have been inactive for an extended period is reviewed within a maximum of three years, and any non-essential information is deleted.
7.4 — Data Deletion Requests
You may request that your personal information be deleted. However, information required to fulfill legal obligations may not be possible to delete. Contact our support team to submit a data deletion request.
Your Rights
You hold the following rights regarding your personal information at 55bh.
8.1 — Right to Access
You may request at any time to know what information we have collected about you. We will provide that information within a reasonable timeframe.
8.2 — Right to Rectification
You have the right to correct any inaccuracies in your stored information. Information can be updated through account settings or via support.
8.3 — Right to Erasure
In certain circumstances, you have the right to request that your personal information be deleted. Information that is not required beyond legal obligations will be deleted.
8.4 — Right to Object to Processing
You may object to marketing communications or certain types of data processing. Contact the support team to exercise this right.
8.5 — Exercising Your Rights
To exercise any of the rights above, contact us directly through the details provided in the contact section below.
Protection of Minors
55bh is a platform for users aged 21 and above only. Collecting information from or providing services to minors is entirely against our policy.
9.1 — Age Verification
Age is verified at the time of registration. If someone registers using false information and this is later confirmed, their account will be immediately closed and the relevant information deleted.
9.2 — For Parents
If you believe your minor child has provided information to 55bh, contact our support team immediately. We will delete that information promptly.
Policy Updates
55bh reserves the right to review and revise this Privacy Policy at any time. If significant changes are made, you will be notified by email or through a notice on the platform.
10.1 — Notice of Changes
For major changes, you will be notified at least 7 days before the effective date. Continued use of the platform after a change takes effect will be considered acceptance of the updated policy.
10.2 — Last Updated
This Privacy Policy was last updated. If you have any questions, please contact the support team.
Contact Us
For any privacy-related questions, requests, or concerns, contact our support team — we are available 24/7 to assist you.